# TrueProfit Help Center

> How can we help you?

## Quick-start Guides

- [Set up costs for new stores](https://helpdesk.trueprofit.io/en/articles/11324699-set-up-costs-for-new-stores.md)
- [Switch between multiple stores](https://helpdesk.trueprofit.io/en/articles/11330347-switch-between-multiple-stores.md)
- [Add/Link a store to your TrueProfit account](https://helpdesk.trueprofit.io/en/articles/11330354-add-link-a-store-to-your-trueprofit-account.md)
- [Maximize your TrueProfit experience with a TrueProfit account](https://helpdesk.trueprofit.io/en/articles/11330367-maximize-your-trueprofit-experience-with-a-trueprofit-account.md)
- [Change currency and language in the app](https://helpdesk.trueprofit.io/en/articles/11330404-change-currency-and-language-in-the-app.md)
- [Set a default date range for all reports](https://helpdesk.trueprofit.io/en/articles/11330415-set-a-default-date-range-for-all-reports.md)
- [Why good website speed is vital for E-commerce success](https://helpdesk.trueprofit.io/en/articles/11330425-why-good-website-speed-is-vital-for-e-commerce-success.md)

## TrueProfit Mobile App

- [Using the TrueProfit Mobile App](https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app.md)
- [Install the TrueProfit mobile app](https://helpdesk.trueprofit.io/en/articles/11330606-install-the-trueprofit-mobile-app.md)
- [Set up TrueProfit widget for mobile](https://helpdesk.trueprofit.io/en/articles/11330619-set-up-trueprofit-widget-for-mobile.md)

## Cost Settings

- [Version 1: Set up Cost of Goods \(COGS\)](https://helpdesk.trueprofit.io/en/articles/11325035-version-1-set-up-cost-of-goods-cogs.md)
- [Version 1- How TrueProfit import your COGS upon installing](https://helpdesk.trueprofit.io/en/articles/11325096-version-1-how-trueprofit-import-your-cogs-upon-installing.md)
- [Version 1: Add & manage historical COGS \(COGS in the past\)](https://helpdesk.trueprofit.io/en/articles/11325110-version-1-add-manage-historical-cogs-cogs-in-the-past.md)
- [Version 1: Add zones to manage COGS in Cost of Goods](https://helpdesk.trueprofit.io/en/articles/11325050-version-1-add-zones-to-manage-cogs-in-cost-of-goods.md)
- [Version 1: Set up Quantity-based COGS or Bundled COGS](https://helpdesk.trueprofit.io/en/articles/11325027-version-1-set-up-quantity-based-cogs-or-bundled-cogs.md)
- [Version 2: Set up cost of goods sold and bundle costs \(newest\)](https://helpdesk.trueprofit.io/en/articles/12381267-version-2-set-up-cost-of-goods-sold-and-bundle-costs-newest.md)
- [Action needed: COGS page upgrade & migration notice](https://helpdesk.trueprofit.io/en/articles/13234734-action-needed-cogs-page-upgrade-migration-notice.md)
- [How to recalculate COGS for past orders](https://helpdesk.trueprofit.io/en/articles/16051710-how-to-recalculate-cogs-for-past-orders.md): Apply your latest COGS to selected past orders by product and date range.
- [Does TrueProfit let me set different product costs \(COGS\) by country or zone?](https://helpdesk.trueprofit.io/en/articles/16413032-does-trueprofit-let-me-set-different-product-costs-cogs-by-country-or-zone.md)
- [Version 1: Set up Shipping Costs](https://helpdesk.trueprofit.io/en/articles/11325206-version-1-set-up-shipping-costs.md)
- [Version 1: Set up quantity-based and weight-based Shipping Costs](https://helpdesk.trueprofit.io/en/articles/11325209-version-1-set-up-quantity-based-and-weight-based-shipping-costs.md)
- [Version 1: Create Product groups to add Shipping Cost for specific products](https://helpdesk.trueprofit.io/en/articles/11325214-version-1-create-product-groups-to-add-shipping-cost-for-specific-products.md)
- [Version 1: Calculation settings for Shipping Costs](https://helpdesk.trueprofit.io/en/articles/11325219-version-1-calculation-settings-for-shipping-costs.md)
- [Version 2 \(beta\): Set up Shipping Costs in the main view](https://helpdesk.trueprofit.io/en/articles/13856923-version-2-beta-set-up-shipping-costs-in-the-main-view.md)
- [Version 2 \(beta\): How to set up Shipping Cost Settings](https://helpdesk.trueprofit.io/en/articles/16412210-version-2-beta-how-to-set-up-shipping-cost-settings.md)
- [Version 2 \(beta\): Create a shipping cost product group](https://helpdesk.trueprofit.io/en/articles/16412281-version-2-beta-create-a-shipping-cost-product-group.md): Product groups help you group products that share the same shipping costs.
- [Version 2 \(beta\): Add shipping zone](https://helpdesk.trueprofit.io/en/articles/16412341-version-2-beta-add-shipping-zone.md)
- [Does TrueProfit let me set different shipping costs by zone or country?](https://helpdesk.trueprofit.io/en/articles/16307234-does-trueprofit-let-me-set-different-shipping-costs-by-zone-or-country.md)
- [Does TrueProfit let me set different shipping costs for specific products?](https://helpdesk.trueprofit.io/en/articles/16307310-does-trueprofit-let-me-set-different-shipping-costs-for-specific-products.md)
- [Does TrueProfit let me calculate shipping cost by weight or quantity for accurate margin?](https://helpdesk.trueprofit.io/en/articles/16412986-does-trueprofit-let-me-calculate-shipping-cost-by-weight-or-quantity-for-accurate-margin.md)
- [Set up Taxes Paid](https://helpdesk.trueprofit.io/en/articles/11325259-set-up-taxes-paid.md)
- [Extract Bill with AI: Automate Your Custom Costs](https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs.md)
- [Set up custom costs](https://helpdesk.trueprofit.io/en/articles/12289182-set-up-custom-costs.md)
- [How app estimates payment provider fees](https://helpdesk.trueprofit.io/en/articles/12707607-how-app-estimates-payment-provider-fees.md)
- [Payment gateways: rate and fees](https://helpdesk.trueprofit.io/en/articles/12678889-payment-gateways-rate-and-fees.md)
- [Set up Transaction Fees](https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees.md)
- [How to use Calculation Preferences](https://helpdesk.trueprofit.io/en/articles/11325268-how-to-use-calculation-preferences.md)
- [Bulk editing order costs in Orders Report](https://helpdesk.trueprofit.io/en/articles/11325271-bulk-editing-order-costs-in-orders-report.md)
- [FAQ: Can I import shipping settings from Shopify?](https://helpdesk.trueprofit.io/en/articles/11325275-faq-can-i-import-shipping-settings-from-shopify.md)
- [FAQ: How to set shipping cost as 0 \(free shipping\)?](https://helpdesk.trueprofit.io/en/articles/11325277-faq-how-to-set-shipping-cost-as-0-free-shipping.md)
- [FAQ: Are your order costs not updating?](https://helpdesk.trueprofit.io/en/articles/11325281-faq-are-your-order-costs-not-updating.md)
- [FAQ: How can I remove deleted products that still show in COGS?](https://helpdesk.trueprofit.io/en/articles/11325285-faq-how-can-i-remove-deleted-products-that-still-show-in-cogs.md)
- [FAQ: How do I change sale prices in TrueProfit?](https://helpdesk.trueprofit.io/en/articles/11325288-faq-how-do-i-change-sale-prices-in-trueprofit.md)
- [How to set up custom costs for specific orders using order tag](https://helpdesk.trueprofit.io/en/articles/11325290-how-to-set-up-custom-costs-for-specific-orders-using-order-tag.md)
- [FAQ: What are the differences between Taxes Collected and Taxes Paid?](https://helpdesk.trueprofit.io/en/articles/11325292-faq-what-are-the-differences-between-taxes-collected-and-taxes-paid.md)
- [Does TrueProfit let me set different supplier costs based on order quantity?](https://helpdesk.trueprofit.io/en/articles/16388713-does-trueprofit-let-me-set-different-supplier-costs-based-on-order-quantity.md)

## Integration

- [Integration sync rules: Data, frequency, and connection method](https://helpdesk.trueprofit.io/en/articles/13127685-integration-sync-rules-data-frequency-and-connection-method.md)
- [Connect Facebook Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325313-connect-facebook-ads-with-trueprofit.md)
- [Connect Google Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/14631734-connect-google-ads-with-trueprofit.md)
- [Connect TikTok Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325316-connect-tiktok-ads-with-trueprofit.md)
- [Connect Pinterest Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325323-connect-pinterest-ads-with-trueprofit.md)
- [Connect Microsoft Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325318-connect-microsoft-ads-with-trueprofit.md)
- [Connect Snapchat Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325329-connect-snapchat-ads-with-trueprofit.md)
- [Connect Amazon Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325334-connect-amazon-ads-with-trueprofit.md)
- [Connect X Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325337-connect-x-ads-with-trueprofit.md)
- [Connect Taboola Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325340-connect-taboola-ads-with-trueprofit.md)
- [Connect AdRoll Ads with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11847898-connect-adroll-ads-with-trueprofit.md)
- [Connect AppLovin with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11848154-connect-applovin-with-trueprofit.md)
- [Connect Yotpo with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11966823-connect-yotpo-with-trueprofit.md)
- [Manage Marketing Channel Accounts and Set Up Ad Spend Sync by Campaign Filter](https://helpdesk.trueprofit.io/en/articles/13349042-manage-marketing-channel-accounts-and-set-up-ad-spend-sync-by-campaign-filter.md)
- [Connect with CJ Dropshipping](https://helpdesk.trueprofit.io/en/articles/11325346-connect-with-cj-dropshipping.md)
- [Integrate Dropshipping Platforms with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11325353-integrate-dropshipping-platforms-with-trueprofit.md)
- [Connect with Eprolo dropshipping platform](https://helpdesk.trueprofit.io/en/articles/11640102-connect-with-eprolo-dropshipping-platform.md)
- [Connect with Zopi dropshipping platform](https://helpdesk.trueprofit.io/en/articles/11640292-connect-with-zopi-dropshipping-platform.md)
- [Connect autoDS with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11982788-connect-autods-with-trueprofit.md)
- [Connect Shipping Providers and sync Shipping Costs](https://helpdesk.trueprofit.io/en/articles/11325365-connect-shipping-providers-and-sync-shipping-costs.md)
- [Integrate Print-On-Demand platforms with TrueProfit](https://helpdesk.trueprofit.io/en/articles/11331248-integrate-print-on-demand-platforms-with-trueprofit.md)
- [Connect with Printify print-on-demand](https://helpdesk.trueprofit.io/en/articles/11363299-connect-with-printify-print-on-demand.md)
- [Connect with Printful print-on-demand](https://helpdesk.trueprofit.io/en/articles/11363314-connect-with-printful-print-on-demand.md)
- [Connect with Gelato print-on-demand](https://helpdesk.trueprofit.io/en/articles/11389433-connect-with-gelato-print-on-demand.md)
- [Connect with Gooten Print-on-Demand](https://helpdesk.trueprofit.io/en/articles/11639815-connect-with-gooten-print-on-demand.md)
- [Connect with Teelaunch Print-on-Demand](https://helpdesk.trueprofit.io/en/articles/11640070-connect-with-teelaunch-print-on-demand.md)
- [Connect Stripe payment provider](https://helpdesk.trueprofit.io/en/articles/12917436-connect-stripe-payment-provider.md)
- [How PayPal works in TrueProfit](https://helpdesk.trueprofit.io/en/articles/13071872-how-paypal-works-in-trueprofit.md)
- [What if my store currency differs from my ad account currency?](https://helpdesk.trueprofit.io/en/articles/11325376-what-if-my-store-currency-differs-from-my-ad-account-currency.md)
- [Troubleshooting Google Ads connection](https://helpdesk.trueprofit.io/en/articles/11325378-troubleshooting-google-ads-connection.md)
- [Can I update ad spend manually?](https://helpdesk.trueprofit.io/en/articles/11325389-can-i-update-ad-spend-manually.md)

## Account & Billings

- [Create a TrueProfit account](https://helpdesk.trueprofit.io/en/articles/11325510-create-a-trueprofit-account.md)
- [Add a store to your TrueProfit account](https://helpdesk.trueprofit.io/en/articles/11329822-add-a-store-to-your-trueprofit-account.md)
- [Manage your social sign-ins](https://helpdesk.trueprofit.io/en/articles/11329853-manage-your-social-sign-ins.md)
- [How to cancel your subscription](https://helpdesk.trueprofit.io/en/articles/11330217-how-to-cancel-your-subscription.md)
- [How to apply a promo code in TrueProfit Pricing](https://helpdesk.trueprofit.io/en/articles/11330221-how-to-apply-a-promo-code-in-trueprofit-pricing.md)
- [FAQ: TrueProfit billing & subscription: how it works](https://helpdesk.trueprofit.io/en/articles/15855069-faq-trueprofit-billing-subscription-how-it-works.md): How TrueProfit billing works: free trial, charges, uninstalling & refunds
- [Add team members to your stores](https://helpdesk.trueprofit.io/en/articles/11330222-add-team-members-to-your-stores.md)

## TrueProfit for TikTok Shop

- [Metric Glossary for TikTok Shops](https://helpdesk.trueprofit.io/en/articles/11330573-metric-glossary-for-tiktok-shops.md)
- [Onboarding your TikTok Shop on TrueProfit](https://helpdesk.trueprofit.io/en/articles/11330575-onboarding-your-tiktok-shop-on-trueprofit.md)
- [Product Analytics for TikTok Shops](https://helpdesk.trueprofit.io/en/articles/11330580-product-analytics-for-tiktok-shops.md)
- [Setting up Email Reports for TikTok Shops](https://helpdesk.trueprofit.io/en/articles/11330585-setting-up-email-reports-for-tiktok-shops.md)
- [How to set up Cost of Goods for TikTok Shops](https://helpdesk.trueprofit.io/en/articles/11330590-how-to-set-up-cost-of-goods-for-tiktok-shops.md)
- [Setting up Affiliate Commission rate](https://helpdesk.trueprofit.io/en/articles/11330600-setting-up-affiliate-commission-rate.md)
- [Set up Custom Cost for TikTok Shops](https://helpdesk.trueprofit.io/en/articles/11330610-set-up-custom-cost-for-tiktok-shops.md)
- [How to connect and sync Ad Spend from TikTok](https://helpdesk.trueprofit.io/en/articles/11330638-how-to-connect-and-sync-ad-spend-from-tiktok.md)
- [Can I add multiple shops to my account?](https://helpdesk.trueprofit.io/en/articles/11330639-can-i-add-multiple-shops-to-my-account.md)

## Report

- [How to export data and reports on TrueProfit](https://helpdesk.trueprofit.io/en/articles/11330278-how-to-export-data-and-reports-on-trueprofit.md)
- [Install TrueProfit Pixel for Product Analytics](https://helpdesk.trueprofit.io/en/articles/11330252-install-trueprofit-pixel-for-product-analytics.md)
- [Product Analytics Overview](https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview.md)
- [Customer Lifetime Value Report](https://helpdesk.trueprofit.io/en/articles/11330264-customer-lifetime-value-report.md)
- [Profit & Loss \(P&L\) Report](https://helpdesk.trueprofit.io/en/articles/11330268-profit-loss-p-l-report.md)
- [Set up Email Reports](https://helpdesk.trueprofit.io/en/articles/11330272-set-up-email-reports.md)
- [Dashboard Introduction](https://helpdesk.trueprofit.io/en/articles/11330378-dashboard-introduction.md)
- [Why is my TrueProfit data not updating?](https://helpdesk.trueprofit.io/en/articles/15919801-why-is-my-trueprofit-data-not-updating.md): If your TrueProfit dashboard looks outdated or isn't showing your latest orders and costs, here's what to check.
- [Multi-Currency Shopify Stores: Does a consolidated profit dashboard convert everything to One Currency?](https://helpdesk.trueprofit.io/en/articles/16117542-multi-currency-shopify-stores-does-a-consolidated-profit-dashboard-convert-everything-to-one-currency.md)

## Marketing Attribution

- [Overview: How does marketing attribution work in TrueProfit?](https://helpdesk.trueprofit.io/en/articles/11330282-overview-how-does-marketing-attribution-work-in-trueprofit.md): How TrueProfit attributes each ad to your net profit, not just clicks or ROAS, so you see which ads truly drive profit.
- [Install TrueProfit Pixel and set up URL parameters](https://helpdesk.trueprofit.io/en/articles/11330283-install-trueprofit-pixel-and-set-up-url-parameters.md)
- [Install and use TrueProfit Parameter Generator Extension](https://helpdesk.trueprofit.io/en/articles/11330289-install-and-use-trueprofit-parameter-generator-extension.md): Step-by-step guide to installing TrueProfit Pixel and setting up URL parameters for detailed performance tracking and profit data.
- [Set up URL Parameters manually for your ads](https://helpdesk.trueprofit.io/en/articles/11330291-set-up-url-parameters-manually-for-your-ads.md)
- [Beta: Build a URL Parameter in TrueProfit](https://helpdesk.trueprofit.io/en/articles/12568948-beta-build-a-url-parameter-in-trueprofit.md)
- [Where is Ad destination URL in Ad channels?](https://helpdesk.trueprofit.io/en/articles/12320111-where-is-ad-destination-url-in-ad-channels.md)
- [Add tracking parameters for Facebook ads using Chrome extension](https://helpdesk.trueprofit.io/en/articles/11330286-add-tracking-parameters-for-facebook-ads-using-chrome-extension.md)
- [Add tracking parameters for Google ads using Chrome extension](https://helpdesk.trueprofit.io/en/articles/12941816-add-tracking-parameters-for-google-ads-using-chrome-extension.md)
- [Add tracking parameters for TikTok ads using Chrome extension](https://helpdesk.trueprofit.io/en/articles/15431931-add-tracking-parameters-for-tiktok-ads-using-chrome-extension.md)
- [Does TrueProfit show profit by ad channel, not just ROAS?](https://helpdesk.trueprofit.io/en/articles/16244005-does-trueprofit-show-profit-by-ad-channel-not-just-roas.md)
- [Does TrueProfit prevent Facebook and Google from double-counting the same sale?](https://helpdesk.trueprofit.io/en/articles/16244021-does-trueprofit-prevent-facebook-and-google-from-double-counting-the-same-sale.md)

## Metric Glossary

- [Dashboard Metric Glossary](https://helpdesk.trueprofit.io/en/articles/11324705-dashboard-metric-glossary.md): This article provides the definitions, formulas, and explanations behind each metric on TrueProfit's Dashboard. Use Ctrl+F to quickly find the term you're looking for.
- [Product Analytics Metric Glossary](https://helpdesk.trueprofit.io/en/articles/15162558-product-analytics-metric-glossary.md): This article provides the definitions, formulas, and explanations behind each metric on TrueProfit's Product Analytics. Use Ctrl+F to quickly find the term you're looking for.
- [Order Report Metric Glossary](https://helpdesk.trueprofit.io/en/articles/15164172-order-report-metric-glossary.md): This article provides the definitions, formulas, and explanations behind each metric in TrueProfit's Orders Report. Use Ctrl+F to quickly find the term you're looking for.
- [P&L Report Metric Glossary](https://helpdesk.trueprofit.io/en/articles/15164254-p-l-report-metric-glossary.md): This glossary defines each metric in the report, with its formula and where the data comes from. Use Ctrl / Cmd + F to jump to a term.
- [Marketing Attribution Metric Glossary](https://helpdesk.trueprofit.io/en/articles/15173321-marketing-attribution-metric-glossary.md): This article explains every metric in TrueProfit's Marketing Attribution report — what it means, how it's calculated, and what it tells you about your ad performance. Use Ctrl+F to quickly find the...
- [Customer Lifetime Value Metric Glossary](https://helpdesk.trueprofit.io/en/articles/15173499-customer-lifetime-value-metric-glossary.md): This article explains every metric in TrueProfit's Customer Lifetime Value \(CLV\) report: what it means, how it's calculated, and what it tells you about your customers. Use Ctrl+F to quickly find t...
- [Understanding your TrueProfit numbers vs Shopify](https://helpdesk.trueprofit.io/en/articles/15457132-understanding-your-trueprofit-numbers-vs-shopify.md): Why your TrueProfit numbers can look different from Shopify: dashboard filters, metric definitions \(net vs gross\), and sync timing, and how to reconcile them.
- [Set up custom metrics](https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics.md)
- [How TrueProfit calculates your Net Profit](https://helpdesk.trueprofit.io/en/articles/15561827-how-trueprofit-calculates-your-net-profit.md): How TrueProfit calculates Net Profit: the full formula, what each cost includes, net vs gross profit, the Taxes Collected setting, and why it can differ from Shopify.
- [How Chargeback Loss and Chargeback Fee Work \(BETA\)](https://helpdesk.trueprofit.io/en/articles/16293283-how-chargeback-loss-and-chargeback-fee-work-beta.md)

## Changelog

- [Changelog](https://helpdesk.trueprofit.io/en/articles/11330293-changelog.md)

## TrueProfit MCP Server

- [TrueProfit MCP: Connect TrueProfit to ChatGPT, Claude, and OpenClaw \(Clawdbot\)](https://helpdesk.trueprofit.io/en/articles/14086381-trueprofit-mcp-connect-trueprofit-to-chatgpt-claude-and-openclaw-clawdbot.md)
- [Troubleshooting MCP connection](https://helpdesk.trueprofit.io/en/articles/16390840-troubleshooting-mcp-connection.md)